Customer World

What are the ways that help the institution to satisfy the customer and keep in touch with the Foundation? And how institutions can maintain the customer?

In the view of some institutions and private sector institutions of the quality of all acts of its employees make up a continuum, each and every one of them on the other to provide outstanding service to the customer at the end of the day. This series of staff or employees to be one of them, and then the client resources and client resources and how to access the service or product reaches the ultimate consumer.

How is this done? When an employee receives the data, information or services, or material which we call the "imports" from the employee or agent of another agent, it may be. This customer and to improve the import or re-formed and then "exported" to another staff member, and the employee, the "resources" after the agent, and the staff member who receives the "imports", and thus a set of interrelated factors, each one of them until you reach the other service or product end-to-consumer outside the institution.

This customer to take advantage of the final product or service does not know much about the work within the institution so that they reached to the service or product. But without a doubt want a service or product is characterized by the following features:

1. The desired result by the client.
2. Delivery of the product or service in a timely and appropriate place.
3. That the product be ready for use.
4. Features of the product or service at a reasonable price.

Of the above, we believe that the relationship between the supplier and customer relations, maintaining a distinct, inter alia, a multi-supplier to ensure a permanent presence in the relationship with the client, and this relationship must be characterized by the following features:

1. To trust each other.
2. Itvihama on how to work together.
3. Suppliers to provide alternatives to the client in the event of disruption of service or product.

To reconcile with suppliers and customers, and we ask that the customer should refer to the following three questions:

1. Why do you need? Here, and I think that the customer has no right to say: this is why Achtsask. Such a question will enable the supplier to provide the service or product requested by the customer.
2. Including what to do or whom I am to you? This will enable the supplier to determine the needs of clients and worked on the development of the product or service that are commensurate with the needs of clients.
3. Are there any gaps or deficiencies between what I need? The answer to this question will enable the supplier to work hard to develop the product or service to suit customer requirements. Supplier will be able to find alternatives in case of failure to make the product, making it work.